Hospitality Innovation
Hospitality is about creating memorable experiences that exceed guest expectations. From luxury hotels to boutique restaurants, the industry demands professionals who understand service excellence, operations management, and guest satisfaction.
What You'll Learn
Guest Experience Management
Hotel Operations & Front Office
Food & Beverage Service
Event Planning & Management
Hospitality Technology & PMS
Revenue Management & Pricing
Our Pedagogy: Learning by Doing
Our hospitality program provides immersive training through simulated hotel environments and real-world scenarios. Students learn industry best practices and develop the skills needed to excel in hospitality careers.
Program Highlights
- •6-week comprehensive hospitality curriculum
- •Industry-standard software training
- •Real hospitality case studies
- •Expert mentorship from industry professionals
- •Hospitality management certification
Career Outcomes
- •Front Office Associate
- •Guest Relations Manager
- •Event Coordinator
- •Restaurant Manager
- •Hotel Operations Specialist
Weekly Programme
Week 1
- Introduction to Hospitality Industry
- Types of Hospitality Businesses
- Guest Service Excellence
- Industry Trends and Opportunities
Hospitality Industry Overview
Week 2
- Front Desk Procedures
- Reservation Management
- Check-in and Check-out Processes
- Guest Communication Skills
Front Office Operations
Week 3
- Restaurant Service Standards
- Menu Knowledge and Presentation
- Bar Operations and Beverage Service
- Food Safety and Hygiene
Food & Beverage Service
Week 4
- Event Planning Process
- Venue Management
- Vendor Coordination
- Event Execution and Follow-up
Event Planning & Management
Week 5
- Property Management Systems (PMS)
- Online Booking Platforms
- Customer Relationship Management
- Digital Marketing for Hospitality
Hospitality Technology
Week 6
- Revenue Management Principles
- Pricing Strategies
- Career Opportunities in Hospitality
- Capstone Project: Hospitality Business Plan
Revenue Management & Career Prep
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